Cancellation & Refund Policy
At avlator-app, we aim to provide a seamless experience for all our users. However, we understand that circumstances may require you to cancel your participation or request a refund. Below are the terms and conditions regarding cancellations and refunds.
1. User Cancellations
Before the Contest Starts: You can cancel your entry into any contest before it begins, as long as it’s within the cancellation window shown on the contest page. Once canceled, the entry fee will be credited back to your account.
After the Contest Starts: After a contest has begun, cancellations are not allowed, and entry fees are non-refundable since results depend on live player performance.
2. Cancellations by avlator-app
Low Participation: If a contest does not meet the required number of participants, avlator-app reserves the right to cancel it. In such cases, all entry fees will be refunded to participants.
Technical Issues: In case of technical difficulties, server outages, or other unforeseen events, avlator-app may cancel the contest and refund participants.
Rule Violations: If a contest is canceled due to violations of rules or breaches of our Fair Play Guidelines, the responsible individuals may forfeit their eligibility for a refund.
3. Refund Policy
Refund Eligibility: Refunds may be issued under the following circumstances:
- The contest is canceled by avlator-app.
- You cancel your entry before the contest begins.
- An error occurs in billing or payment processing.
Refund Process: Refunds will be credited to your avlator-app account balance, which you can use for future contests or withdraw according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses related to in-game player performance.
- Refund requests submitted after the contest has started or ended.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You can request to withdraw your account balance at any time, provided you meet the platform’s minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
avlator-app reserves the right to update this Cancellation & Refund Policy at any time. Changes will be posted here, so we encourage you to review the policy regularly.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].